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Question

Link not opening on Mobile Phones

  • May 22, 2025
  • 1 reply
  • 15 views
C
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Was given a Shared Link, it works perfectly on Desktop, but on mobile phone, which automatically add a m. Before the url, bringing it to the Mobile site, the Link show empty of any files.

    1 reply

    C
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    Hi there, 

    Welcome to the Box Community!

    The Shared link access might be preventing you to access the content from the mobile site.

    I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. 
     
    Please check your email for details.
     
    Thanks for your patience and please let us know how it goes with support.
     
    Regards,
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