One on my project PMO has shared one box link with me before leaving IBM but somehow I cannot access that link now. Please help as I need the file which is there in that link.
Question
Link is not working
Hi Aditi,
Welcome to the Box Community, I'm happy to help!
To confirm, do you receive an error message when accessing the shared link that says: "This shared file or folder link has been removed or is unavailable to you."
If so, this error typically is caused by one of 3 things:
- Incorrect sharing permissions on the shared file. In other words, whoever created the link did not set the correct access level on the link. If you are not already a collaborator in the folder (or file) the link points to, the link would need to be set to "people in the company" (if that person is also at your company) or "people with the link" (if that person is not part of your company).
- The person who created the shared link has since removed it or his account may have been deleted/ set inactive.
- You are attempting to access the shared file with a personal Box account instead of the account with which the file was shared.
Here's what you can do:
- Verify you are logging into Box with the account to which the file was shared. Typically this will be your company Box account.
- If that doesn't resolve the issue, contact your Box Admin or organization's IT admin for help locating the file and fixing the permissions. Ask them to either to review the account status of the owner of the file and/or revise the file share permissions or to send you the correct link to the file.
Regards,
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.