I have been provided a link multiple times by the creator and when I click on it, I keep getting an error message saying I do not have access. The file has also been shared with me and it does not appear on viable files.
Question
Link does not work
Hi there,
Welcome to the Box Community!
It looks like the file was shared privately. You may check this with the owner and provide the article below:
With Shared Links, there are three default access levels that you can choose:
- People with the Link: Anyone that has the URL can access the file.
- People in my Company: Any Box User with your company email domain and that is logged into their account can access.
- People in this Folder: Any Box User collaborated on the folder you are sharing or the folder that contains the file you are sharing can access.
Please see this article: https://support.box.com/hc/en-us/articles/360043692854-Unable-to-Create-Shared-Link-with-Certain-Access-Level
Thanks!
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