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Question

Link being removed

  • May 23, 2025
  • 1 reply
  • 3 views
C
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Hi

I got a link from Pixar and after I opened it on another chrome page, Box asked me to log in. After I entered the user email and password, it asked me to enter the 2 step authorization 6 digits. I waited few minutes and didn't receive any SMS, then I log out and try again. The same problem had occurred  3 times. At the fourth time,  after I entered email and password, I found the screen saying file or link had been deleted. (see attachment). Please advise what should I do?

 

Thanks

 

HenryBOX2_hqnQFfPWks4HpPzitt9x-Q.jpeg 

    1 reply

    C
    Forum|alt.badge.img

    Hi there,

    Welcome to the Box Community! I'm happy to help.

    This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon.

    Please check your email for updates. 

    Best, 

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