I left a message to the forum on 10/18. A person responded and connected me a support. In the interim, I have received 3 emails (one per day) that are cursory and superficial in nature. They point me to the documentation that I easily find on my own and leave it at that. No effort to find out what the actual problem is or go beyond a 10 second email that is of no help whatsoever.
In the interim, I've literally spent 8 hr each day trying to figure out if and how to do what I wanted to do. This is a very important issue to me and I would even pay extra money to get support that I need. At this point, I'm throwing up my hands. I'm sure an actually support effort would have solved my problem/question in a matter of minutes. At this point, I'm going elsewhere despite the fact that I still have a few months on my subscription. Abysmal support.