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Question

Kyndryl Customer has issues with MFA

  • May 22, 2025
  • 1 reply
  • 43 views
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Hi,

our customer contacts report issues with their MFA Settings. Can somebody help us to setup the Accounts correctly?

    1 reply

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    Hi Patrick, 

    Welcome to the Box Community!

    Have your contacts followed the steps in this article on setting up 2FA for their Box account?: https://support.box.com/hc/en-us/articles/360043697154-Multi-Factor-Authentication-Set-Up-for-Your-Account 

    It also looks like you are part of an organization that requires their managed users to contact your internal helpdesk or IT team for issues related to Box.

    If the users having issue setting up 2FA are managed users of your organization, kindly reach out to your internal helpdesk or IT team for further assistance on looking into this, otherwise, if they are part of a different Business or Enterprise Box, please have them submit a ticket on this page and someone will reach out to help look into the issue.

    Best,

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