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Question

Keep getting the error, something went wrong with the upload. please try again.

  • July 24, 2026
  • 2 replies
  • 83 views

  • New Participant

Hi, 

Anytime I try and upload a file, I get this error, “Something went wrong with the upload. Please try again.” 
I have the correct file size and file name, cleared my cache… I can’t submit a ticket because I dont see that option. So more time spending on why I can’t submit a ticket and researching. 
Please help. Please advise. 

 

2 replies

Rona Box
  • Community Manager
  • July 27, 2026

Hi ​@Vee

Welcome to Box Community, and we’re glad to help in resolving your error uploading file!

 

To help resolve this error, you can follow these troubleshooting steps: 

  • Updating your browser to the latest version
  • Clearing your browser's cache
  • Using Box with an alternate browser, computer, or network.
  • Restart your machine 

Hope it helps! Feel free to reply if you need additional assistance. 


  • Author
  • New Participant
  • July 29, 2026

Hello, 
I have tried this and still have the same error occurring. My browser have the latest version, I cleared my cache, I’ve tried other browsers and I have restarted my computer. 
Please advise.