Skip to main content
Question

Keep getting charged

  • May 23, 2025
  • 1 reply
  • 72 views

Forum|alt.badge.img
Hi, I signed up for the business trial account just to test/try out the business features. I entered my debit card details. However, after using it only for a day, I realised that it is not really suitable for me, and I cancelled the trail account. However, I am still getting charged for it even though I've already cancelled the trial account. Fortunately, I used my prepaid debit card (which does not have much value in it until I topped up the card), which explains why the payment did not get through (due to insufficient funds). But I should not even get charged in the first place. What is happening? Can you pls investigate?

1 reply

Forum|alt.badge.img

Hi there, 

Welcome to the Box Community! 

From what I can see on my end, it looks like your account is under a free individual account. If you have been charged, kindly contact our Billing team for assistance. You may submit a ticket here or email cancel@box.com

Thanks!