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JWT authentication Internal Server Error

  • May 21, 2025
  • 1 reply
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I have been trying to get the JWT authentication working on my app, following this: https://github.com/box/box-python-sdk#box-developer-edition.

 

I get an acccess_token successfully, after the call 

access_token = auth.authenticate_instance()

but all subsequent requests return a 500 (internal_server_error). Here are two latest examples:

b'{"type":"error","status":500,"code":"internal_server_error","help_url":"http:\\/\\/developers.box.com\\/docs\\/#errors","message":"Internal Server Error","request_id":"***number removed for privacy***958bdce7e8c11b"}'
b'{"type":"error","status":500,"code":"internal_server_error","help_url":"http:\\/\\/developers.box.com\\/docs\\/#errors","message":"Internal Server Error","request_id":"***number removed for privacy***58bdce800b026"}'

Any idea where I could have gone wrong? Thank you!

    1 reply

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    After trying to figure this out for a few hours, I finally decided to give the entire process another try, with a new app. Only then did I realize that the error could probably have been because I created the wrong kind of app. This time, I created an "Enterprise Integration" app after clicking "Create a new app" and followed the instructions from documentation. Now, I can make authenticate with the API using JWT.

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