Skip to main content
Question

June 7 Box Update failure

  • May 22, 2025
  • 1 reply
  • 13 views

Forum|alt.badge.img

When attempting to open Box, a Box Update notification is displayed.  After few moments, a notification window announces that Box update needs a Windows restart.  After the restart the Box update tries again...and again.  

1 reply

Forum|alt.badge.img

Hi Phil, 

Welcome to the Box Community, I'm happy to help!

It sound like you Box Drive is crashing. To resolve this, can you follow the steps in this article to Manually reset Box drive:

If the issue persists, please go ahead and uninstall and then reinstall Box Drive from you computer.

Let us know how it goes and if you have any questions!

Regards,