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Hi,


Following these steps (check bottom of post) doesn't allow to make the secondary email a primary one as a password is requested and the system rejects it every single time. I have tried at least 4 times. 


1. Could you please fix this so I Can change my email.


2. You should really consider making a basic email change not so convoluted (check how dropbox performs it for instance).


Thank you for your help fixing this time wasting bug.


Michael


(Followed procedure:



1. Go to the user's profile (Initials)
2. Click Account Settings
2. Under Account tab, scroll down to "Login and Email Addresses" section
3. Click Add or Link Email 




  • Enter your new email address (remember the email must not be associated to a Box account) and click the Save button.

  • An email verification will be sent to the address you entered. Click the verification link in the email to confirm and add the alternate email to you account.

  • Once your secondary email is linked and verified, you will have the option to "Make it Primary". To make a secondary address your primary address, just click the Make Primary button.)

 


Hi Michael, 


Welcome to the Box Community!


In most cases, when a change email is being rejected, it's likely that the new email you are trying to use is already linked to another Box, or if you are part of a Box Enterprise, the admin may have restricted their users' ability to change their Primary email. 


I would recommend reaching out and submitting a ticket to Product Support team, and provide your information such as the current email linked to your Box and the new email you prefer to use so they can check on the back end what is preventing you from making this change.


You can submit a ticket on this page to contact support for further assistance.


 

Hi France,


Thank you for the reply. As instructed, I have submitted a ticket with to the Product Support Team.


Also, to be clear, the new email I am trying to use has not and is not associated with any past or current box account.


And my account is a private one, not a Box Enterprise one.


Further, reading all the posts on the topic, most of which you provided support for, it seems the email change issue is a real problem, wasting time across the board. Perhaps a redesign of the email change process could be implemented to suppress needed waste of time and resources.


Cheers.

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