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Question

Issues with Logging Into Box

  • July 13, 2026
  • 1 reply
  • 26 views

I’m getting a:
“The Box account <email> is already linked to another Google account. Log in to <email> and remove the association to continue.”
Clicking the “Show Me How” button does nothing but redirect me to a “Page not found” site and I’ve failed to find how else I can settle the matter on hand. I don’t recall ever logging in when I had initially worked for the company, but after taking a break and coming back to work for them it seems that my account from the previous time I’d worked for them was originally already signed up with Box so trying to access on this “new” email has caused an issue.

1 reply

Rona Box
  • Community Manager
  • July 13, 2026

Hi ​@ds_001,

Welcome to Box Community, and we are here to help with your Box access. 

 

Let’s start by reviewing your Box account, and to do so I’ll go and submit a support ticket. Someone from Box Product Support team will reach out through email. 

 

Thanks for posting! We hope to resolve this as soon as possible.