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Question

Issues with duplicate copies of file

  • May 27, 2025
  • 1 reply
  • 25 views

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I have had issues for a few months now with Box automatically creating new copies of files saving my last edits of the file. This happens even when I have already closed the files, it would create duplicated files if someone else makes edits on the same files after me. I can't contact Box support to resolve this issue either. Does anyone have the same problem or know how to contact support? 

1 reply

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Hi Kim, 

Welcome to Box Community! 

To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

Thanks for posting!