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Question

Issues with box

  • May 23, 2025
  • 1 reply
  • 12 views

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One of my colleagues are facing the below issues with Box:

1. Whenever he creates a new folder with a specific name on Box Drive, the folder automatically gets renamed to Untitled Folder and even if he tries renaming it, the same issue occurs. He has to specially use box on the browser just to rename the folder. This slows down the work.

2. Some folders don't sync properly with the original name, and once it is renamed to "1" it syncs properly.

Kindly let me know if there is a way to solve these problems

 

1 reply

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  • Author
  • Box Employee
  • 34738 replies
  • May 23, 2025

Hi Seville,

Welcome to the Box Community!

This issue should be best addressed by our Product Support. I have created a ticket for you and kindly check your email for updates. 

Thank you for posting!

Best,
Ann