Issues downloading

Please upvote this post here: https://support.box.com/hc/en-us/community/posts/21413908330003-Preview-does-not-load-and-file-s-cannot-be-downloaded

I can't download either 

Hi Mary, 

Welcome to Box Community and glad to help! 

We're sorry for your trouble and please note that our Engineering team has identified this issue and updates are posted here!

Thanks for posting!