Hello I am having issues with my password reset. I am able to log into my account with my email address however the account I originally set up does not have a password associated with it. When I attempt to create a password through my account settings I get a red box on top saying that there was an issue changing my password. Additionally, when I log out and click reset password and enter my email I am able to reset my password through an email link but the password does not save. Thus, I am having issues signing into all of my other accounts associated with my Google account.
Question
Issues Concerning Password Reset
Hi
Welcome to Box Community and we’re glad to help setup your password.
Can you reset your password and please try this method instead?
- Visit https://app.box.com/reset and enter the email address associated with your Box account.
- Check your email, you will receive an email with a link to reset your password.
- Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.
- If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.
- Also, check your spam folder in your email client for this email.
Hope it works! Please let us know how it goes.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.