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Question

Issue with iOS and iPadOS integration with Files.app

  • May 23, 2025
  • 2 replies
  • 22 views

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I have the same account configured in my ipad and iphone.

In the files.app i can browse, add, and delete files from varios online storage services (included box), but in the recently deleted section appear a folder from box, with one name in my iphone and another name in my ipad.

When I open that folder, it opens my files on my box account, like a shortcut.

I don’t know if it’s a folder.app bug or a box issue.

I can’t delete that folder either. If i look for it in the trash bin through the Box webpage it doesn’t appear, it only does on my Files apps.

2 replies

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Hi there,

Welcome to the Box Community!

For me to check, may I please have the screenshot of what are you referring to? Also, you may reach out to the third party application support. 

Thanks!


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How can I post images?
On a desktop web browser?
On my phone I can’t.