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Question

Issue with Files syncing on desktop/Missing files

  • May 23, 2025
  • 2 replies
  • 110 views
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Hello,

I am having issues with missing files and files not syncing, in the bottom right tray it displays file sync errors, but wont resolve when trying to sync.

Online its also not displaying the correct file information.

Can someone assist ?

    2 replies

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    Hi Fanny, 

    Welcome to Box Community and glad to assist! 

    Can we start by confirming your Operating System and your current Box version? 

    We'd love to further assist! 

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    Hello Rona,

     

    We are on WIndows 10 and the version is Version 4.0.8008.

    Files were just recently shared with me, and when trying to sync the files its not syncing with box sync file explorer.

    Thanks,

    Phillip

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