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Question

Issue with Desktop Search Feature in Box Version 2.49.249

  • December 22, 2025
  • 2 replies
  • 25 views
N

Dear Sir/Madame, 

With the new version of Box (version 2.49.249), we are unable to use the quick search feature that we previously used on the desktop. When we use the search tool, a loading (waiting) screen appears, but no results are displayed. The figure below shows the waiting screen that appears when we try to search the documents.

 

This issue does not occur for colleagues who are still using the previous version. However, users who have updated to Box desktop version 2.49.249 are unable to use the document search functionality on the desktop application.

How can we resolve this issue for users who are on version 2.49.249?

 

Is there any way to download previous versions? 


Could anyone please assist us with this problem?

2 replies

Rona Box
  • Rona Box
  • Community Manager
  • December 23, 2025

Hi ​@neriman box, 

Welcome to Box Community, and we’re glad to help with the Box Drive’s search function. 

 

Since you just updated your Box Drive application, could you try to reset your Box Drive manually?

 New Version - To reset Box Drive on Windows 

  1. Exit Box Drive (if it is running). If necessary, use Task Manager to end the Box.exe process.
  2. Run command 
    “C:\Program Files\Box\Box\FS\cf\cfctl.exe" drive reset Box
    on command prompt. Files not uploaded to Box will be saved to the Desktop with a timestamp.
    1. The output should say “Box Drive reset completed successfully” at the end. If this is not so, then it may be that some files were still open and could not be deleted. Once everything is closed, a re-run of step 2 should be successful.
  3. From RegEdit, delete the registry entries under HKEY_CURRENT_USER/Software/Box/Box to clear Box preferences.
  4. Restart the Box Drive and follow the prompt to log back in.

 

 Legacy Version - To reset Box Drive on Windows 

  1. Exit Box Drive (if it is running). If necessary, use Task Manager to end the Box.exe process.
  2. Ascertain whether any files exist in C:\users\[USERNAME]\AppData\Local\Box\Box\unsyncedFiles. These are files that have not been uploaded to Box. If these files do exist, and if you want to keep them, copy them to any location outside of C:\users\[USERNAME]\AppData\Local\Box\Box\ (such as your desktop). Proceeding with the steps below deletes these files.
  3. Delete this folder: C:\users\[USERNAME]\AppData\Local\Box\Box.
  4. From RegEdit, delete the registry entries under HKEY_CURRENT_USER/Software/Box/Box to clear Box preferences.
  5. Restart the Box Drive and follow the prompt to log back in.

 

You may also restart your machine then try again. 

 

Hope it helps! Please let us know should the issue persist. 

 

N
  • neriman box
  • Author
  • New Participant
  • December 24, 2025

Hello ​@Rona Box 

I followed the steps in both the “New Version – To Reset Box Drive on Windows” and “Legacy Version – To Reset Box Drive on Windows” methods. However, the problem still continues, and I cannot use the Box Drive search function. 

I need to resolve this issue, as the Box Drive search function is critically important for us. 

Is there any way to download a previous version? We do not have any issues with Box version 2.48.250, and we would like to download that version.

If not, could you please find another solution to help us fix this problem?

 

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