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Question

Issue with Authentication app

  • May 22, 2025
  • 4 replies
  • 30 views
C
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Hello,

  Please could anyone help with an issue I am facing authenticated code? Every time I log in, it says it sent 6 digit code to the app but I don't get any code in my sms, email and any app. Cant even log into the app on desktop because after I put in my credentials it's the same issue with the 6 digit code which I cannot seem to get. 

help please!!

    4 replies

    C
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    One more thing please, now I am logging in via our company usual group email. But I am referring to my individual account.

    My email for that account that I am facing issue is: [personal information--redacted]

    Thanks,

      Laila 

    C
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    Hi Laila, 
     
    Welcome to the Box Community!
     
    This may require some account specific information, so I've submitted a case to Box Support on your behalf.
     
    You should be receiving an email confirmation shortly.
     
    Best,
    C
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    Hi
    Each time I log in, it says it sent 6 digit code to the app but I don't get any code in my sms, email and any app.

    Log in detail ym.chan@mam.minaik.com

    Apprecaite your support 

    Thank you

     

    C
    Forum|alt.badge.img

    I'm having the same issue. Each time I log in it asks for a 6 digit code to the app but I don't get any code.

     PLEASE HELP

    Thanks

    Alex

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