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Question

Issue to restore folder from Trash

  • May 22, 2025
  • 2 replies
  • 23 views

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I am trying to restore a folder from the trash but I received this pop up with the following message:

BOX1_2ZxyifXS4WL-BsWTvEzmWg.png

Could you please help me? Thanks

I also added a comment on this post: https://support.box.com/hc/en-us/community/posts/4405950549395-Restoring-Folder-from-Trash but was not sure if I needed to make a new post. Thank you.

2 replies

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Hi Marcelo, 

Welcome to the Box Community and thanks for your post!

This error usually comes up if the Delete folder operation has not yet finished and still being processed, and you will only be able to restore it once the first operation is completed.

Could you try to recover this folder again and see if the same error message appears?

Best,


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Hi France, yes, I noticed that. It worked. Thank you