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Question

Issue to assign a seat to someone that already has an account

  • November 7, 2025
  • 1 reply
  • 12 views

The principal of the company where I work, asked me to create a business account here at BOx to manage some files with a client. 

I created the account, a folder, etc, but I can’t assign to him a seat as que already has an account here at box. 
How should I proceed? 
Does he has to delete his account in order to be a part of the business account I created?

1 reply

Rona Box
  • Community Manager
  • 732 replies
  • November 13, 2025

Hi ​@lcagnasso

Welcome to Box Community, and we’re glad to assist! 

It indicates that you have already collaborated with one of our team members. Please keep an eye out and we will stay in touch. 

 

Thanks for posting, and we appreciate your continued support in the Box Community!