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Question

is there really a support ? No access

  • May 23, 2025
  • 1 reply
  • 19 views
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Hello,

I posted this problem 10 days ago.

My clients can't access. I found another solution without box because I received no reply !!

Is there really a support of Box ? do you have an email ?

-- HERE my problem again ----

I have the link shared in public (everyone who has the link. No need to be logged in).

See : https://www.screencast.com/t/6nZ1ElU3A

When I open the link on PC, it works.

When I open it on mobile, I am asked to create a box account, even though the link is shared publicly.

See : https://www.screencast.com/t/8hLvimImOk

How to fix this?


Thank you for your help.

Ludovic

    1 reply

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    Hi Ludovic, 

    Welcome to the Box Community, I'm happy to help!

    Please be advised that the option to submit a 'support ticket' is only available to all our paid accounts. If you are a personal lite user, the community would be happy to help work with you and provide tips that could resolve this issue.

    Can you check again that the Shared link access is set to "People with the link" and not "People in your company" or "Invited people only"?

    Furthermore, when you click the link, were you given an option to open it on the Box mobile app or via your mobile's browser? If you have the app installed on your device but you are not logged in to your account, it will ask you to login in order to open it, but you should also be given an option to open the link via your mobile phone's native browser.

    Let me know if you have questions, and I will do my best to help!

    Regards, 

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