is there a way to contact box directly??

Hi Philip, 

Welcome to the Box Community, I'm happy to help address this issue!

Please be advised that the option to submit a 'support ticket' (email support) and other channels such as chat is only available to our paid accounts. If you are a Personal Lite user, the community would be happy to help work with you and answer questions you have regarding Box as well as provide troubleshooting tips.

Let me know if you have other questions and I will do my best to help!

Regards,