I shared a link to our content to some of my co-workers and it took all of our licenses, I wanted them to be external users. 1.) How do I create external users and/or have them set up that way, and 2.) Is there a way to change managed users to external users?
Hi Christa,
Welcome to the Box Community!
Have you checked out this article: https://support.box.com/hc/en-us/articles/360043695374-I-Have-More-Users-Than-Seats-Error
This may be relevant to your problem with the next steps you need to take.
France, the link is about adding more seats. do you know how to change the managed user become external user?
BTW - In the interest of time, I reached out to Support via their chat. Seems they don't make it easy. I was informed that you will need to create their account as an external user. There is no way to change it easily, at least for now. I opened a ticket to see if they could streamline this process in the future.
And I invited a group of coworkers to view a folder, some of them became external users just fine but some became managed users...
Why is that? Is there a way to invite a coworker (same email domain) to a folder as external?
Thanks,
I have the same question - https://support.box.com/hc/en-us/community/posts/360051002634/comments/15458881992723
When I add co-workers (with the same email domain) some of them become external users, some managed users
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I also want to know how to change managed users to external users.