I cannot login with the credentials of my other Box account as the email used as username is no longer valid. I want to get support to check if there is a recovery email that I have set prior?
Question
Is there a way for Box support to check if a recovery email been set up for my account?
Hi Pattrine,
Welcome to the Box Community!
If you are having login issue for one of your accounts, please open another browser and then go to Support.box.com > Support > Contact Support.
You will then see a line that says "If you are unable to sign in, click here." fill out the form and we will reach out to you to help look into the issue.
Regards,
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.