We upgraded our box.com on (1.13.23) but the platform still shows the old storage and old account and it did not upgrade. We paid the annual fee for the upgrade for 3 users, and it has cleared our account, but as of (1.29.23), or 16 days later, it has not been upgraded. How do we contact support directly to solve this issue?
Question
Is there a direct email to support?
Hi John,
Welcome to the Box Community! I'm happy to help.
I'm sorry to hear about the trouble with the upgrade. This will require our Billing Team to work directly with you at billing@box.com or call 0808 189 0504.
Best,
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