Skip to main content
Question

Is cancelling possible or am I destined to pay forever?

  • July 16, 2025
  • 1 reply
  • 105 views
J

I canceled my account yet am still being charged. I cannot find a place to request a refund and for sure cancel. My client doesn’t use it anymore so I do not either. 

      1 reply

      Rona Box
      • Rona Box
      • Community Manager
      • July 16, 2025

      Hi ​@Jrae, 

      Welcome to Box Community, and apologies if you’re still seeing charges even after your cancellation. 

       

      To address this promptly, please contact our designated team through cancel@box.com. Rest assured that we’ll reach out and rectify this. 

       

      Thanks for posting, and we hope that it gets sorted out very soon! 

      Terms of ServiceAccessibility statement