I canceled my account yet am still being charged. I cannot find a place to request a refund and for sure cancel. My client doesn’t use it anymore so I do not either.
Question
Is cancelling possible or am I destined to pay forever?
Hi
Welcome to Box Community, and apologies if you’re still seeing charges even after your cancellation.
To address this promptly, please contact our designated team through cancel@box.com. Rest assured that we’ll reach out and rectify this.
Thanks for posting, and we hope that it gets sorted out very soon!
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