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Question

is box not usable at all on Windows 11 ARM machines?

  • May 22, 2025
  • 14 replies
  • 52 views

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neither box_x64.msi nor box_x86.msi seem to work ...

14 replies

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Hi Anita, 

Welcome to the Box Community, I'm happy to help!

Box Drive is not supported on ARM-based systems, ex. Microsoft Surface Pro X. If you try to use Drive on these systems, you'll see error messages such as, "This installation package is not supported on this platform. Contact your application vendor."

This is currently a known limitation as listed in this article: https://support.box.com/hc/en-us/articles/360043695854-Windows-Specific-Known-Issues-for-Box-Drive

Thanks for reaching out and feel free to write back in if you have questions!

Regards,


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2 years later and still not supported? Any idea when this will be?


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Again, when can users expect Box Drive on ARM64 PCs. Box Drive is an essential component of our daily / hourly work flows.


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how ridiculous is that there is still no update, no reply, NOTHING?!


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Box developers, please add support for windows ARM. As noted by all the other prior commenters, there is an increasing number of windows ARM devices on the market now and Box is already supported on Apple's ARM silicon. Is there a technical limitation with windows ARM or is it just a matter of prioritization?


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We arnt the biggest customer with Box, but as Google Drive are going to have support for ARM in 4Q 2024 we may have to move 


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Reeeeaaallly need the BoxDrive on ARM 64!


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Pretty please Win ARM support? These Windows ARM laptops are selling like hotcakes now.


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Any news about ARM support please ?
Box drive crash at every start of our windows, we can't use it at all right now.


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How is it possible to get nothing about this 2 years old topic?


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I believe there should at least be an announcement regarding whether or not there are plans to support ARM-based Windows.


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Yes, this is urgent.  Please do something!

 


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I've been waiting for an update for 6 months now, we really need the Box Drive on ARM 64!