Skip to main content
Question

iPhone Box Login "Device not fully secure"

  • May 22, 2025
  • 1 reply
  • 28 views

Forum|alt.badge.img

I can not login to Box from my iPhone anymore.
"Device not fully secure" message appears.
"Device password must be enabled."  

I have a iPhone pin and box password so why is the error message preventing me from access?
Access on a desktop is fine. 

1 reply

Forum|alt.badge.img

Hi Andrew, 

Welcome to the Box Community!
 
This would be something Box Support team can investigate with you and may require specific account information. I've gone ahead and created a ticket so that an agent can work directly with you on looking into this. 
 
Please check your email for details and updates.
 
Thanks for reaching out!