After taking a video on an iPad mini, I upload to Box.com. Been doing this for weeks with no issues. But recently my uploaded videos appear very distorted on Box.com (they appear to be stretched at the sides). I cannot figure out why or if there are any settings in Box.com to fix this.
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Hi Erin,
Welcome to Box Community and I'm here to help!
I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye to your email.
Thanks for posting!