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Question

ipad not syncing unless i logout and in

  • May 23, 2025
  • 2 replies
  • 25 views

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problem is as above.  photos uploaded from the phone do not appear on the ipad until I logout and log back in on the iPad - also seeing the same photos fail to appear on the web site until logout/login.  In the FAQ in sync problems page,  in shows a box sync folder. I do not see that on my PC but you show it in the FAQ accompanying screenshot. Do I need it?  Where do I get it from?

2 replies

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Hi there, 

Welcome to the Box Community!

You need to download Box Sync on your PC first. To download it, please see below: 

https://support.box.com/hc/en-us/articles/360043697194-Installing-Box-Sync

Thanks!


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thanks Aira, I'll try that