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Question

IOS App: Getting "Something went wrong" on update

  • May 27, 2025
  • 1 reply
  • 12 views

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We are testing working with offline files using the Box IOS app.

When opening a file and attempting to add markup, comments, annotations, etc., whenever we try to save the file we get the message "something went wrong". The only option is to discard the changes.

The logged-in account had owner permissions on the file - when online the same comments or annotations are saved without issue.

Can anyone help with this?

1 reply

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  • Author
  • Known Participant
  • 34746 replies
  • May 27, 2025

Hi Ben,

Welcome to Box Community.

I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye on your email.

Thanks for posting! 

Best,
Ann