Skip to main content
Question

Invoice payment

  • May 22, 2025
  • 1 reply
  • 37 views

Forum|alt.badge.img

How do I pay outstanding invoices on my account? The system used to autodebit but has stopped.

1 reply

Forum|alt.badge.img

Hi,

Welcome to the Box Community! 

I'm sorry to hear about the trouble on submitting your payment information.
Please send an email to billing@box.com and one our billing representatives will reach out to you to help look in this. You may also include the exact error message or a screenshot of the error that you encounter to help the team investigate this for you. Please check this article related to your concern.
 
Best,