Invoice and Payment section errors

Here the same! I already tried it yesterday... 

Hi Wendy, 

Welcome to the Box Community!

Have you already tried this on other browsers and check to see if you get the same behavior?

By the way, I went ahead and submitted a ticket for you with our Billing team to help look into this.

@Nicole, can you also try this on other browsers and see if it makes any difference? If you continue getting the same error message, can you share more details and a screenshot of what you see on your end to our Billing team by submitting a new ticket on this page: https://support.box.com/hc/en-us/requests/new 

Best,

Hi,

I've tried this on Chrome and Edge, and get exactly the same result.  I don't have access to any other browsers, as this is administered by our IT department.

The areas that are not visible are Billing Information, Billing Contact and Payment Methods.

Hi Wendy,

I appreciate you testing this on other browser, I've also reached out to our Billing team, and they are now looking into this

Thanks for your patience and for bringing this to our attention.

I'll keep you posted as soon as I have the team's feedback.

Regards,

Hi Everyone, 

Hope you are all having an awesome Friday!

I just want to give a quick update on this, I've received an update from our team that the issue with the missing billing info in your Account and billing section in the admin console should now be fixed.

Can you check on this and let us know if you are still having issue accessing this section?

Best,