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Question

inviting a collaborator but no email

  • May 22, 2025
  • 1 reply
  • 56 views
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When inviting a collaborator A using his email address, system seems accepted but the collaborator did not receive invitation email.

This is first time I face this issue.

    1 reply

    Forum|alt.badge.img

    Hi there, 

    Welcome to the Box Community!

    Have the invitee checked his spam/ junk email folder? Sometimes, certain email clients do not recognize email from box.com. 

    If they've already checked but still couldn't find the invitation from you, please have them submit a ticket to Product Support from this link for the team to check if their email is on the email bounced or suppression list.

    Thanks for your participation in the forum and please let us know how else we can help!

    Best,

     

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