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Question

Invited Corporate users automatically become managed and take up a seat

  • May 23, 2025
  • 1 reply
  • 24 views

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After reviewing some prior inquiries on this subject:

1.  Users in our organization request and get a Box account created which is track by our Box Account creation team.

2.  Now when users in our organization receive an invite to collaborate from another member in our organization they also get a managed account created. 

3.  Is there a way to set it up in a way that if users in our organization are invited to collaborate from another member of our organization, they do not automatically get an account created? Gets very confusing when it's true up time

 

Thank You,

Junior Smith 

1 reply

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Hi Junior, 

Welcome to the Box Community, I'm happy to help!

This would be something our Product Support team would like to investigate with you and may require specific account information. 

I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. 

Kindly check your email for details and updates.

All the Best,