My invited collaborator is unable to access the folder and is being asked for 2 factor authentication. I checked the account settings, and multi-factor authentication is not enabled on our account.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
Hi Emily,
Welcome to Box Community and glad to help!
You are now working with a member of our team and please keep an eye out. Rest assured that we'll keep you posted.
Thanks for posting!