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Question

Invited collaborator cannot access folder

  • May 27, 2025
  • 2 replies
  • 168 views
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I've invited about 7-8 people to collaborate on a project, uploading and downloading files. About 1/2 are internal to my organization, the others external. Only two have been able to access the shared folder, one external contact and one internal. A blocked internal teammate invited said the message from Box said she wasn't a "collaborator". An external invited guest got an error message. How do I fix this?

      2 replies

      C
      Forum|alt.badge.img

      Hi Lori, 

      Welcome to Box Community and glad to assist! 

      To get a closer look, can we obtain a screenshot of this error? Using this community post, please attach your screenshot. 

      We wait for your reply! 

      Y
      • yickyue
      • New Participant
      • June 11, 2025

      Hi was this ever resolved? I am experiencing a similar issue in which some internal and some external invitees can / cannot access the Box folder I’ve invited them to 

       

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