I received an invite to use a box file. I set up my account, however the verify email says expired just moments after setting it up and receiving the invite?
Question
Invite and verification of email not working
Hi Cinnamon,
Welcome to the Box Community, I'm happy to help!
Sorry to hear about the expired verification email. You may also verify your account thru resetting your Box password.
To reset the password for your Box account, follow this process:
- Visit https://app.box.com/reset and enter the email address associated with your Box account.
- Check your email, you will receive an email with a link to reset your password.
- Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.
- If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.
- Also, check your spam folder in your email client for this email.
Let me know if you have any questions or run in any issue and I will do my best to help!
Best,
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.