I am trying to send an e-mail invitation to an external collaberator and I am getting the following error message:
Can't invite deactivated user to collaborate.
Question
Invitation to a de-activated user
Hi Katrina,
Welcome to the Box Community, I'm happy to help!
This message happens if you try to invite to collaborate an email address that is linked to a deactivated Box account.
Kindly have the owner of this email address reach out to billing@box.com for assistance in reactivating their account.
All the Best,
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.