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Question

Invalid Login Credentials when Activating Account

  • April 3, 2025
  • 1 reply
  • 12 views
Z

Hello,

 

I was wondering if I am able to reactivate my school email BOX account after deactivating it a few weeks ago. When I try putting in my email after clicking the reactivation link, it says there's an error and I get this message: “There was an error processing your request. The account associated with this email is not eligible for online reactivation. Please contact our Billing Support team at 1-877-729-4269 or billing@box.com.” 

 

I appreciate any help in reactivating the account as I must use it for my school coursework. Thank you kindly.

 

Warm regards,

Adam Zilberman

    1 reply

    Jey Bueno Box
    • Jey Bueno Box
    • Community Manager
    • 384 replies
    • April 3, 2025

    👋 Hello ​@Zilbruin, welcome to the Box Community!

     

    Our Billing Support team can definitely review your eligibility to reactivate your Box account. To help resolve your concern, please open a support case with our Billing Team or email them at billing@box.com using the email associated with the affected account for verification.

     

    Currently, only business-level Box accounts have the ability to reactivate online. Apologies for any limitations. For more information and to learn about the criteria for online reactivation, please see 'Reactivating Your Box Account.'

     

    Looking forward to resolving this for you.

     

    Kindly let us know if you have any other questions. 😊

    Reply


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