My email address and credentials are working for other Kyndryl tools but not working for Box. Can you pls help me to solve this issue?
Appeared for personal information--redacted]
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Hi Hana,
Welcome to the Box Community!
Have you tried to connect with your internal helpdesk to confirm if your registered email to Box is the same with what is in your SSO?
You may need to contact your internal helpdesk so they can check or have a support ticket submitted for you to Box Product Support for further investigation.
Best,
Reply
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.