Skip to main content
Question

Invalid email

  • May 27, 2025
  • 2 replies
  • 229 views
Forum|alt.badge.img

Trying to update a user's email address and I am getting an error message that the new email address is invalid.

    2 replies

    • drnyc
    • New Member
    • November 3, 2025

    I am getting this too….. I was trying to set up the free/trial account, enter my email address and it says “Email address is not valid”  I had this last week and this week, same issue.  I retyped my email many times, even used other emails and it never works.

     

    Ideas?

    • Jill
    • Community Manager
    • November 3, 2025

    Hi ​@drnyc , 

     

    Welcome to Box Community and glad to help!

    We've created a new case and a member of our team will contact you through email so please keep an eye out. 

     

    Thanks for posting!

    Terms of ServiceAccessibility statement