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Question

Invalid email

  • May 27, 2025
  • 2 replies
  • 53 views

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Trying to update a user's email address and I am getting an error message that the new email address is invalid.

2 replies

  • New Member
  • November 3, 2025

I am getting this too….. I was trying to set up the free/trial account, enter my email address and it says “Email address is not valid”  I had this last week and this week, same issue.  I retyped my email many times, even used other emails and it never works.

 

Ideas?


  • Community Manager
  • November 3, 2025

Hi ​@drnyc , 

 

Welcome to Box Community and glad to help!

We've created a new case and a member of our team will contact you through email so please keep an eye out. 

 

Thanks for posting!