Hello.
I work on the virtualization, storage & backups team at the University of Chicago. Our team provides box support. We are tasked to assist with all box issues. I am interested in account restorations, reporting and managing storage utilization.
Thanks.
Welcome 855712853 great to see you here! Would you like to share a specific question here on the above in advance of our roundtable discussion?
Hi Thomas. I would like to know the best way to merge accounts. We have had users register for box using their primary email. I will receive a request to merge their account and I am unable to reshare external data. Is there a way around this?
Hi 855712853 great question! I have tagged you on a support forum thread. Let me know if that helps and we can continue the discussion there: https://support.box.com/hc/en-us/community/posts/4408108897171-Merging-Two-BOX-accounts-into-One?page=1#community_comment_4430621847699
392602922993 would you like to chime in here? For 855712853 question on resharing external data. I think you recommended an approach to make a copy of the external data if it is static. Thanks
Hi 855712853
Yes, for your use case, you can use the following work around.
1. You receive a folder "XYZ" from an external user where you do not have permission to add new collaborators.
2. Create a copy of the "XYZ" folder in your Box account as "XYZ-New"
3. Now you are the owner on "XYZ-New" and can add as many new collaborators on this folder as needed.
Hope that helps !
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Thanks
Muhammad
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