Skip to main content
Solved

Interruption

  • May 6, 2026
  • 1 reply
  • 26 views
M

Excuse me!
I’ve had a problem with BOX reset. Is there a way or any instruction that can help me cancel this action. I’ve got stuck with this status for 2 hours after exiting BOX for unintentionally command synchronizing of other folders, which contains more than 300GB data.

Best answer by Rona Box

Hi ​@Mr.Dung, 

Welcome to Box Community, and we’ll help you in regards to this issue. 

Did you reset your Box Drive that prompted the ‘Box is resetting’ to display? 

 

If you’re using a Windows machine, please manually reset your Box Drive. 

 

New Version - To reset Box Drive on Windows 

  1. Exit Box Drive (if it is running). If necessary, use Task Manager to end the Box.exe process.
  2. Run command 
    "C:\Program Files\Box\Box\FS\cf\cfctl.exe" drive reset Box
    on command prompt. Files not uploaded to Box will be saved to the Desktop with a timestamp.
    1. The output should say “Box Drive reset completed successfully” at the end. If this is not so, then it may be that some files were still open and could not be deleted. Once everything is closed, a re-run of step 2 should be successful.
  3. From RegEdit, delete the registry entries under HKEY_CURRENT_USER/Software/Box/Box to clear Box preferences.
  4. Restart the Box Drive and follow the prompt to log back in.

If you’re successful in manually resetting your Box Drive application. Please make sure to always check for new updates to prevent issues with your application going forward. 

 

Hope it works! Let us know in the Community if you have questions. 

    1 reply

    Rona Box
    • Rona Box
    • Community Manager
    • Answer
    • May 6, 2026

    Hi ​@Mr.Dung, 

    Welcome to Box Community, and we’ll help you in regards to this issue. 

    Did you reset your Box Drive that prompted the ‘Box is resetting’ to display? 

     

    If you’re using a Windows machine, please manually reset your Box Drive. 

     

    New Version - To reset Box Drive on Windows 

    1. Exit Box Drive (if it is running). If necessary, use Task Manager to end the Box.exe process.
    2. Run command 
      "C:\Program Files\Box\Box\FS\cf\cfctl.exe" drive reset Box
      on command prompt. Files not uploaded to Box will be saved to the Desktop with a timestamp.
      1. The output should say “Box Drive reset completed successfully” at the end. If this is not so, then it may be that some files were still open and could not be deleted. Once everything is closed, a re-run of step 2 should be successful.
    3. From RegEdit, delete the registry entries under HKEY_CURRENT_USER/Software/Box/Box to clear Box preferences.
    4. Restart the Box Drive and follow the prompt to log back in.

    If you’re successful in manually resetting your Box Drive application. Please make sure to always check for new updates to prevent issues with your application going forward. 

     

    Hope it works! Let us know in the Community if you have questions. 

    Terms of ServiceAccessibility statement