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Question

Insufficient Storage Space

  • May 22, 2025
  • 1 reply
  • 53 views
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Insufficient Storage Space error message appearing upon saving excel and word docs and after attempts to open a new file. I just upgraded to the personal pro and have 99 free gigs remaining. Why is this error message appearing when in fact I do have sufficient storage space. Thanks 

    1 reply

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    Hi Daniel, 

    Welcome to the Box Community!

    Have you checked out this related article here, this may be related to the issue you encounter? 

    The next step will require you to contact Box Support to help you directly and reset your storage count.

    I've gone ahead and created a ticket for you so that an agent can work directly with you, please check your email for details.

    Thanks for your patience! 

    Best,

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