Installing BoxDrive

Question

success at downloading and when i click it seems to install and then updates to latest version.  Then it says it can't complete the install.  I've tried uninstalling and then downloading and reinstalling.  same issue.  I have an icon on the start bar, but BOX does not show up in my file directory

community-manager · Answer

Hi July,Welcome to Box Community and glad to assist!Please try to manually reset your Box Drive application.To reset Box Drive on WindowsExit Box Drive (if it is running). If necessary, use Task Manager to end the Box.exe process.Ascertain whether any files exist in C:\users\[USERNAME]\AppData\Local\Box\Box\unsyncedFiles. These are files that have not been uploaded to Box. If these files do exist, and if you want to keep them, copy them to any location outside of C:\users\[USERNAME]\AppData\Local\Box\Box\ (such as your desktop). Proceeding with the steps below deletes these files.You may need toshow hiddenfolders to see \AppData.Delete this folder: C:\users\[USERNAME]\AppData\Local\Box\Box.From RegEdit, delete the registry entries underHKEY_CURRENT_USER/Software/Box/Boxto clear Box preferences.Restart the Box Drive and follow the prompt to log back in.To manually reset Box Drive on a Mac (File Provider Extension mode)Quit Box Driveif it is running.Open a Terminal window and run the appropriate command based on your macOS version and Box Drive version:macOS 11.x and macOS 14.x with any version of Box Drivefileproviderctl domain remove -A com.box.desktop.boxfileprovider; defaults delete com.box.desktop; rm -rf ~/Library/Application\ Support/Box/BoxmacOS 12.x and macOS 13.x with Box Drive version 2.35 and earlier/Applications/Box.app/Contents/MacOS/fpe/streem --remove-fpe-domain-and-archive-unsynced-content Box ; defaults delete com.box.desktop; rm -rf ~/Library/Application\ Support/Box/BoxmacOS 12.x and macOS 13.x with Box Drive 2.36 and newer/Applications/Box.app/Contents/MacOS/fpe/streem --remove-fpe-domain-and-preserve-unsynced-content Box ; defaults delete com.box.desktop; rm -rf ~/Library/Application\ Support/Box/BoxThis command will:Archive all files that are not synced (not uploaded to Box) from~/Library/CloudStorage/Box-Boxand move it to a new folder at:~/Box-Box (Archive)(macOS 11.x)NoteIf you already have a "~/Box-Box (Archive)" folder from a previous manual reset, the folder will be named "~/Box-Box (Archive) 2", or if that name is already taken, "~/Box-Box (Archive) 3", and so on.~/Library/CloudStorage/Box-Box (<current day and time>)(macOS 12.x and newer)Exclude from the above archive files that are “up-to-date” or synced on BoxRe-create the parent hierarchy of the archived filesRestart Box Drive and follow the prompt to log back in.Hope it works!

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