I installed Box Drive onto a new computer and logged in. As it was syncing, I started getting notifications that there were naming conflicts for a series of files/folders and that they were being renamed from <name> to <name [removed by moderator] >. When I inspected my drive, to my horror my hundreds of important documents have been completely messed up.
What I’m seeing:
- Some files still exist just fine but have a “duplicate” version with the email appended name, where the duplicate file is an entirely different file from a different folder. For example, there is a file “A.pdf” that is as expected, then a file “A ( [removed by moderator] ).pdf” that is accessible but is actually file “B.pdf” that was renamed.
- Some files appear accessible but when opened in Box web, says “this preview didn't load because the document may be protected”. If I download the file, it appears to be corrupted and cannot be opened.
- Some folders are completely empty.
- Some folders appear as files instead, and cannot be opened in web. If downloaded, the remain as a file type and cannot be opened.
I’m at a lost at what to do here to recover from this. Please advise! Thank you.