Skip to main content
Question

Installation error

  • May 23, 2025
  • 3 replies
  • 12 views

Forum|alt.badge.img
Hello!
 
I'm trying to install Box Drive to my new laptop, but it keep saying that the installation failed and that I have to connect with the software manufacturer. I never had this problem before, on any of my devices.zhx01HA26H561V49DA3749Q6NJH0K.png
 
I connected a repesentative via chat who gave me a support email. As it appears, this support email is not valid anymore and this is the only way to get help (???). 
 
Please advise. Thank you!

3 replies

Forum|alt.badge.img

Hi Katerrina,

Welcome to Box Community and glad to help! 

We've created a new case and a member of our team will contact you through email, please keep an eye out. 

Thanks for posting!


Forum|alt.badge.img

I’m having the exact same issue, any solution? Thanks in advance!
(OS X El Capitan Version 10.11.6)


Forum|alt.badge.img

Hi there!

i'm having the same issue on my Macbook Pro. Please help! Thank you,